Terms & Conditions

1. Agreement to Terms

By accessing and using H22 Chocolate Factory's services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Service Description

H22 Chocolate Factory provides premium digital products and consulting services for chocolate businesses. Our services include:

• Premium chocolate recipes and formulations
• Design templates for packaging and branding
• Menu engineering and pricing calculators
• Branding and naming strategies
• Business consulting for chocolate enterprises
• Custom digital solutions

All digital products are delivered instantly via email after purchase.

3. Eligibility

You must be at least 18 years old to use our services. By using our services, you represent that you have the legal capacity to enter into this agreement.

4. Client Responsibilities

To receive accurate consultations, you must:

• Provide clear, high-quality photos or videos of the area of concern
• Include accurate measurements and descriptions
• Disclose all relevant information about the issue
• Respond promptly to requests for additional information
• Use the consultation report for informational purposes only

5. Delivery Timeline

Most consultation reports are delivered within 24-72 hours of payment and receipt of all required information. Delivery times may vary based on:

• Complexity of the assessment
• Completeness of information provided
• Volume of requests
• Holidays and weekends

We will notify you if additional time is required.

6. Payment Terms

Payment is required in full before service delivery. We accept payment through secure online payment gateways. All prices are listed in the applicable currency at the time of purchase.

No refunds are provided after payment is processed. Please review our Refund Policy for complete details.

7. Intellectual Property

The digital products and all content provided by H22 Chocolate Factory remain our intellectual property. Upon payment, you receive a non-exclusive, non-transferable license to use the products for your personal or business purposes related to your chocolate business.

You may not resell, redistribute, or commercially exploit our reports without written permission.

8. Limitations of Liability

Our consultations are advisory in nature and based on remote assessments. We make reasonable efforts to provide accurate information, but:

• Remote assessments have inherent limitations compared to on-site inspections
• We rely on the accuracy and completeness of information you provide
• Our reports are for guidance purposes and do not replace professional on-site inspections where required by law or regulation
• We are not liable for decisions made based on our consultations
• We do not guarantee specific outcomes or results

Our total liability is limited to the amount you paid for the specific service.

9. Professional Disclaimer

While our team consists of licensed engineering professionals, our remote consultations should not be considered a substitute for:

• On-site professional inspections required by law
• Building permits and regulatory approvals
• Insurance claims assessments
• Legal proceedings or expert witness testimony

10. Acceptable Use

You agree not to:

• Provide false or misleading information
• Use our services for illegal purposes
• Attempt to reverse engineer or copy our processes
• Harass or abuse our staff
• Submit excessive or frivolous requests

11. Confidentiality

We treat your project information confidentially and will not share it with third parties except as required by law or necessary to provide the service (e.g., payment processing).

12. Dispute Resolution

If you have concerns about our service, please contact us first to resolve the issue. We are committed to customer satisfaction and will work with you to address legitimate concerns.

Any disputes will be governed by applicable laws and resolved through appropriate legal channels where applicable.

13. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting to our website. Your continued use of our services constitutes acceptance of modified terms.

14. Termination

We reserve the right to refuse service or terminate access to anyone who violates these terms or engages in abusive behavior.

15. Contact Information

For questions about these Terms and Conditions:

• Email: sales@h22factory.com
• WhatsApp: +966 50 000 0000