Privacy Policy - H22 Chocolate Factory

1. Who We Are

H22 Chocolate Factory ("we", "our", or "H22") provides premium digital products and consulting services for chocolate businesses worldwide. This Privacy Policy explains how we collect, use, and protect your personal information.

2. Information We Collect

When you use our services, we collect:

Personal Information: Name, email address, phone number
Service Information: Photos, videos, and descriptions you provide for consultations
Payment Information: Order references and payment status (we do not store credit card details)
Communication Records: Messages and correspondence with our team
Technical Data: IP address, browser type, device information for security purposes

3. How We Use Your Information

We use your information to:

Deliver engineering consultations and maintenance reports
Process payments and maintain order records
Communicate with you about your service requests
Provide customer support and respond to inquiries
Prevent fraud and ensure platform security
Improve our services and user experience
Comply with legal obligations

4. Payment Processing

All payment transactions are processed through secure third-party payment gateways (such as Paymob). We do not store your credit card information. Payment processors have their own privacy policies governing the use of your financial information.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Consultation reports and related materials are typically retained for 2 years unless you request earlier deletion.

6. Information Sharing

We may share your information with:

Service Providers: Payment processors, email services, and cloud storage providers
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, sale, or acquisition

We do not sell your personal information to third parties for marketing purposes.

7. Security Measures

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.

8. Cookies and Analytics

We may use cookies and similar technologies to improve your browsing experience, analyze site traffic, and understand user behavior. You can control cookie preferences through your browser settings.

9. Your Rights

You have the right to:

Access your personal information
Request correction of inaccurate data
Request deletion of your information (subject to legal retention requirements)
Opt-out of marketing communications
Object to certain data processing activities

10. International Data Transfers

As we serve clients worldwide, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: sales@h22factory.com
WhatsApp: +966 50 000 0000